Creato’s website maintenance packages range from $99 to $299 per month. To work out which option suits your website, start with its platform, the changes you need and the support responsibilities you want covered.

A useful maintenance plan gives you a clear understanding of the work you are paying for. Before choosing a package, confirm its inclusions, any separate website bills and how requests outside the agreed scope are handled.

Send us your website address, the platform it uses if you know it, and a short list of the help you need.

Ask Creato about a maintenance package

Creato maintenance pricing

Our packages run from $99 to $299 a month. The next step is to match the proposed scope to your website rather than choosing on price alone.

A small service-business website with occasional content changes presents different requirements from an online store with payments, products and connected systems. Tell us what your website needs to do, what is working now and where you need help.

When discussing a package, separate routine upkeep from content changes, new features and any existing problems. Confirm the work covered by your quote and the costs that remain outside it.

What affects the work

Your website’s platform

The platform determines which software, accounts and services need attention. A self-hosted WordPress website has different maintenance responsibilities from a site built on a hosted website builder.

Features and integrations

Enquiry forms, bookings, payments, customer accounts and connections to other business tools create more things to check. Describe the complete customer journey, including where an enquiry or order should arrive.

The changes you need

Replacing a supplied paragraph or image is different from writing a new service page, redesigning a layout or building a new integration. List the requests you expect to make so the proposed package can be assessed against real work.

Your site’s current condition

An existing fault or outdated component may need separate attention before routine maintenance begins. Mention broken features, known errors, recent changes and any previous security issues when you enquire.

Separate your ongoing bills

Your maintenance package is one part of the website budget. Check which of the following costs are included in your proposed arrangement and which you pay separately.

Keep supplier bills, agreed maintenance and additional work separate in your budget. Count each bundled inclusion once.

Domain renewal

Your domain is your website address. Record its renewal date, renewal price and the account that controls it. Make sure renewal notices reach someone who will act on them.

Hosting or platform subscription

This is the service used to publish your website. Ask whether it is included in the proposed maintenance package or billed separately. If hosting or SSL is already covered, do not add a second charge for the same service.

Paid tools and licences

Your website may use paid plugins, apps, themes, booking software or other services. List the tools you actually use, their billing periods and who controls each account. Confirm whether any licence depends on keeping a particular service arrangement.

Work outside the package

Allow for requests beyond the agreed scope. Before additional work starts, confirm the task, cost and approval process. Keep a redesign or new feature separate from the routine maintenance budget.

Match care to your platform

WordPress and WooCommerce

For a self-hosted WordPress website, clarify responsibility for core software, themes, plugins, custom code and the hosting environment. Updates also need a backup and recovery process, with checks that important features still work afterwards.

A WooCommerce store needs attention to the buying journey as well as the pages. Discuss how product selection, checkout, payment confirmation and order records will be checked, and how testing avoids unintended live transactions.

Hosted website platforms

A hosted platform handles parts of the underlying infrastructure, but your content, accounts and connected tools still need attention. You may need help with page changes, forms, layouts or integrations even when you are not managing a server yourself.

Tell us which platform you use and what you can already update confidently. This helps keep the discussion focused on the support you need.

Custom websites

For a custom-built website, provide any available information about its code, hosting, content management system and connected services. A simple brochure site and a customer portal with logins have different requirements. Confirm that the proposed scope covers your actual setup.

Agree the support details

Consider a specific situation before choosing a package. If your enquiry form stops delivering messages on a Friday afternoon, what happens next?

Use these questions when discussing maintenance with Creato:

• Detection. Does the agreed monitoring cover the form or only whether the website is online?

• Response. How do you report a problem, and what business hours and response terms apply?

• Resolution. Does a response mean acknowledgement, investigation or a completed fix?

• Outside hours. Is help available outside normal hours, and what charges or limits apply?

• Third-party faults. Who investigates problems involving email delivery, a booking system or another connected service?

Ask about routine requests too. Updating a staff profile and investigating a broken checkout may follow different processes. Confirm the arrangement rather than assuming every request has the same priority or turnaround.

Confirm the package scope

Check these details against your proposal. They are questions to settle for your website, not a list of inclusions in every Creato package.

• Updates. Which systems are covered, how updates are handled and who checks the result.

• Backups. What is saved, how often, where it is stored and how long copies are kept.

• Recovery. Who restores the website, whether recovery is included and how recent enquiries or orders are protected.

• Testing. Whether forms, bookings, checkout and key integrations are checked, and when.

• Content changes. Which tasks are covered, any allowance or limits, and how extra work is approved.

• Existing issues. Whether an initial assessment or remedial work is needed before ongoing care.

• Reporting. What record of completed work and unresolved issues you receive.

Also confirm whether copywriting, photography, new pages, redesigns, custom development or search marketing sit outside the maintenance scope. A general reference to “updates” should not leave either side guessing about the work agreed.

Keep access organised

Know who controls your domain, website, hosting and connected services. Keep account ownership and access arrangements clear, with appropriate permissions for anyone working on the site.

Before agreeing to a package, check the billing arrangements, any minimum term, cancellation notice and what happens to access, licences and website files if the arrangement ends. Confirm these details in your agreement rather than assuming monthly pricing means a particular contract term.

If you are planning a new website or redesign, include ongoing responsibilities in your website design brief. It is easier to plan editing access, handover and support before launch.

Common questions

How much does Creato website maintenance cost?

Creato’s maintenance packages range from $99 to $299 per month. Send us your website details to discuss a suitable package and confirm its scope.

Is hosting included?

Check your proposed package rather than assuming hosting is included. Your website may have a separate hosting or platform subscription. Identify who pays that bill and who is responsible for the services it covers.

Does maintenance include website changes?

Confirm which changes your package covers and any limits that apply. Small edits, new pages and custom features can involve different amounts of work. Describe the requests you expect to make when you enquire.

Does maintenance include SEO?

Only where search-related work is specifically included in the agreed scope. Technical upkeep and content changes should be distinguished from keyword research, new content and an ongoing search strategy.

Do I need help if my website rarely changes?

Content frequency is only one consideration. Someone still needs to manage renewals, account access and the upkeep appropriate to the platform, and check that important customer journeys work. Tell us what your team already handles and where support would be useful.

Talk to Creato

Looking for help keeping your website current?

Enquire about Creato’s maintenance packages

Send your website address, any problems you have noticed and the changes you need. We can discuss your requirements and the package scope before you decide.